Refund Policy

Subscription payments

Subscription payments provide access to platform features for the selected billing period.

• Plan upgrades may be charged using daily prorated billing.
• Downgrades may create unused balance credit based on remaining days.
• Renewals are charged according to the active plan at renewal time.

Eligible refund cases

Refunds may be reviewed for duplicate payments, accidental gateway charges, or verified service access issues.

• Duplicate successful payment for the same plan period.
• Payment completed but subscription access was not activated.
• Billing error confirmed by Sitebari support.

Non-refundable cases

Refunds are generally not provided for completed usage periods, custom work already delivered, or account misuse.

How to request support

Contact support with your account email, transaction ID, plan name, and issue details so our team can review quickly.